Clients for Life: Find out how to Flip That One-Time Purchaser Right into a Lifetime Buyer

Value: $19.00 - $9.32
(as of Nov 10, 2025 08:46:35 UTC – Particulars)


On this fully revised and up to date version of the customer support basic, Carl Sewell enhances his time-tested recommendation with recent concepts and new examples and explains how the groundbreaking “Ten Commandments of Buyer Service” apply to immediately’s world.
Drawing on his unimaginable success in reworking his Dallas Cadillac dealership into the second largest in America, Carl Sewell revealed the key of getting clients to return time and again within the authentic Clients for Life. A vigorous, down-to-earth narrative, it set the usual for customer support excellence and have become a perennial bestseller. Constructing on that stable basis, this expanded version options 5 fully new chapters, in addition to important additions to the unique materials, based mostly on the teachings Sewell has realized over the past ten years.
Sewell focuses on the expectations and calls for of up to date shoppers and staff, displaying that companies can stay dedicated to high quality service within the fast-paced new millennium by sticking to his time-proven strategy: Work out what clients need and ensure they get it. His “Ten Commandants” present the important tips, together with:
• Underpromise, overdeliver: By no means disappoint your clients by charging them greater than they deliberate. At all times beat your estimate or throw in an additional service freed from cost.
• No complaints? One thing’s flawed: When you by no means ask your clients what else they need, how are you going to present it to them?
• Measure every thing: Telling your staff to do their greatest gained’t work in case you don’t know the way they’ll enhance.

From the Writer

ASIN ‏ : ‎ 0385504454
Writer ‏ : ‎ Crown Foreign money
Publication date ‏ : ‎ November 19, 2002
Version ‏ : ‎ Revised
Language ‏ : ‎ English
Print size ‏ : ‎ 240 pages
ISBN-10 ‏ : ‎ 9780385504454
ISBN-13 ‏ : ‎ 978-0385504454
Merchandise Weight ‏ : ‎ 6.8 ounces
Dimensions ‏ : ‎ 5.44 x 0.5 x 8.23 inches
Finest Sellers Rank: #53,919 in Books (See High 100 in Books) #45 in Buyer Relations (Books) #254 in Gross sales & Promoting (Books)
Buyer Critiques: 4.7 4.7 out of 5 stars 526 scores var dpAcrHasRegisteredArcLinkClickAction; P.when(‘A’, ‘prepared’).execute(operate(A) { if (dpAcrHasRegisteredArcLinkClickAction !== true) { dpAcrHasRegisteredArcLinkClickAction = true; A.declarative( ‘acrLink-click-metrics’, ‘click on’, { “allowLinkDefault”: true }, operate (occasion) { if (window.ue) 0) + 1); } ); } }); P.when(‘A’, ‘cf’).execute(operate(A) { A.declarative(‘acrStarsLink-click-metrics’, ‘click on’, { “allowLinkDefault” : true }, operate(occasion){ if(window.ue) 0) + 1); }); });